What if I have a problem with my ticket?

If you have a problem with your ticket, first you should go back to point of purchase with your enquiry. Here are the contacts details for the companies festival tickets were sold through:

Seetickets: Phone - 0870 060 0958 or Email - customerservices@seetickets.com
Last Minute: Online Form or Phone - 0871 222 5938
Gigantic: Phone - 0115 959 7908 or Email - customerservices@gigantic.com
Wegottickets: Help website or Email
Stargreen: Phone - 0207 734 8932 or visit box office at - Stargreen Box Office, 20/21A Argyll Street, London W1F 7TT

When is it?

The event takes place over three days from, Friday 15th - Sunday 17th May 2009. Check in begins on Friday and Check out occurs on Monday morning.

What is included in the ticket price of £150 / £160 + booking fee per person?

The event is held in a holiday resort so your ticket includes a pass to the festival + 3 nights accommodation which is either self catered (£160) and has private bathrooms and private bedrooms, a kitchen with cooking facilities and a lounge with a TV or Room Only accommodation (£150) which has private bathroom, bed(s) and a TV. The TV has a channel programmed by the Breedersand ATP.

Because of the venue licence you cannot purchase tickets without accommodation, so all tickets will include a festival pass + accommodation for 3 nights!

So you basically stay on site in your own private accommodation with your friends for 3 nights and you ALSO get a pass to see all of the bands perform over 3 days, plus clubs with DJs until early in the morning.

What's the deal with the deposit scheme?

ATP is trialing a deposit scheme for the two upcoming May 2009 ATP festivals. We are offering a very limited number of 4 berth apartments, both room-only and self-catering to be paid for with a small deposit upfront, with the remaining amount to be paid by the end of January. Both come with a booking fee of £7.50 per person (£30 per apartment)

People who would like to hold a 4 berth room only, must pay a deposit of £50 per person, (£200 for the apartment). The remaining £430 must be paid by January 31st.

People who would like to hold a 4 berth self catering, must pay a deposit of £60 per person, (£240 for the apartment). The remaining £430 must be paid by January 31st.

As we will be holding the apartments for you, all deposits will be non-refundable, so please only apply if you are sure you can pay the remaining amount when it is due in January.

Also, if you are able to pay through a normal ticket agency upfront for your whole apartment, then please do so and don't use this scheme and leave the deposit scheme for those people who find it harder to get the full amount together in one go.

You will be required to pay both instalments by either cheque or paypal. Please note, that all cheques must be received and cleared within 5 days of being accepted into the deposit scheme. If your cheque does not clear, or is not received, your application will go to the bottom of the queue which may mean you do not get to participate in the scheme this year.

Please email deposit (at) atpfestival.com if you would like to take part in the deposit scheme including: your name, address, which type of room you want (room only or self catering), which weekend you would like to attend (Details of the curators for each to be announced on Friday) and which payment method you would like to use (paypal or cheque). You will then be notified if your application was successful and details of how to pay by your chosen method, or if you are in a waiting line. Applicants in the waiting line may be accepted if earlier applicants fail to make the first deposit in time.

All emails will be answered within 48 hours. Deposit applications will be granted on a first come first serve basis.

When Will I Receive My Tickets?

Tickets should be received at the latest by approximately one month before the event (depending when you buy). International (non-UK) guests tickets will be held at Willcall and can be collected with photo ID and the credit card used to pay for the tickets from the box office at the event.

Also enclosed with the tickets will be a damages disclaimer form, which you will need to sign and bring with you. If there are any broken or missing items this will be charged to the credit card that made the booking. If, when you arrive in your accommodation and something doesn't work please inform the staff at the main reception and they will arrange for a replacement.

On this form you will also need to provide the full names of the guests staying in your accommodation. Please ensure that you have this form filled out before you check-in.

INFORMATION FOR ANYONE WHO PURCHASES THROUGH WE GOT TICKETS or LASTMINUTE

If you purchase your tickets via We Got Tickets or Last Minute your tickets will be held at the site box office for collection. All necessary documentation regarding the check-in procedure will be emailed to you prior to the festival. If you have not received this email, please contact We Got Tickets or LastMinute and ask them to resend you the information.

What Times Can I Check In / Out?

The reception area will open from midday on Friday morning for check-in, however the venues will not be open until later in the day, please check the website nearer the time of the event for full details of venue opening times.

You will be provided with 2 key cards per accommodation if you encounter any problems using them please go back to the reception area where they will re-program the card.

Checkout is by 10am SHARP on monday morning.

I'm arriving in Minehead on Thursday Night can I check in then?

Unfortunately not, we are setting up all through the night on Thursday and cannot have any guest's onsite.

If you would prefer to stay in Minehead you can obtain a list of Bed and Breakfasts from www.milford.co.uk/england/minehead.html

What Does The Accommodation Include?

Room Only Accommodation:
Are either 1, 2 or 3 bedroom with private bathroom (bath or shower) and TV in the main bedroom, bedding is provided however you will need to provide towels.

Self Catering Accommodation:
Are either 2 or 3 bedroom accommodation with private bathroom (bath or shower), kitchen and separate lounge area with TV, bedding is provided however you will need to provide towels.

What Do I Need To Bring/Purchase?

You will need to bring the following with you:

Towels: there are no towels available on-site so please don't forget
Toiletries: obviously
Food / Drink: (there are shops onsite where you can purchase things if you like)

How Do I Get To The Site?

Butlins Holiday Resort Minehead, Somerset , TA24 5SH is located near Taunton.

By Road:
check out www.theaa.com/travelwatch/planner_main.jsp and put in your postcode. Butlins Minehead Holiday Resort postcode is TA24 5SH.

Heading north the simplest route is to take the M5 to Taunton (Junction 25), then take the A358 and A39 to Minehead. Heading south on the M5, you can follow the signposts for the A39 from junction 24. Butlins Minehead Holiday Resort is just half a mile along the seafront road from Minehead town centre. Butlins is signposted from the M5 and from Bridgwater and Taunton.

Please also note that there is FREE PARKING for attendees on-site at Butlins but we do recommend you use public transport...

 

By Public Transport:
If you are travelling by train, the nearest main line station to Minehead is Taunton. A bus transfer service is operated by Southern National between Taunton Station and Minehead. This service is available at an additional cost. On Mondays to Saturdays, there's approximately an hourly service, with the last bus leaving Taunton Railway Station at 10:15 pm. On Sundays and Bank Holidays services run every 2 hours from 9:35 am - 9:35 pm. For general information call Southern National on 01823 272033. Please note that National Express coaches stop inside the main entrance.

TRAINS

For train journey planners, timetables and fares check out the following websites:

www.nationalrail.co.uk
www.thetrainline.com

or call 0845 7 48 49 50 (local rate call in UK)
or + 44 845 7 48 49 50 (outside of UK)

You can get really good deals by being organised and ordering train tickets early. Sometimes its also worth looking at the prices of single fairs, as sometimes two singles can be cheaper than a return.

COACHES - from National Express

Available to book in advance. Coaches go directly to Minehead Butlins.

Can I Park On-site?

Yes you can park onsite.

Also, please be considerate when parking and do not block any exits as this will result in your car being towed off site.

What about coaches from Taunton to Minehead?

Due to the high numbers that arrived by train we are organising additional buses to meet the trains at Taunton station, and to take you back on Monday morning, spaces are limited and must be pre booked.

Buses can be booked by phone by calling 0845 070 4760.

Times:

Friday 15th May - 12, 1pm, 2pm, 3pm, 4pm, 5pm, 6pm

Monday 18th May - Two buses at 7am, Two buses at 8:30am, Two buses at 10:15am

Buses cost £10 per person for a return journey.

If people do not book in advance, on Friday, and IF there are spare seats on a coach Butlins will be selling these via the team members they will have at Taunton Station to ensure the smooth operation. Throughout the weekend Butlins will sell any empty seats for the Monday coaches for £6pp on Resort.

What about Meal Deals?

Butlins will be selling meal deal packages for those of you in Room Only accommodation.

Here's the deal

Weekend Package at £40.00 per person includes:

All you can eat 3 course dinner with unlimited soft and hot drinks - Friday / Saturday / Sunday

All you can eat breakfast - Full English and Continental Breakfast with unlimited soft and hot drinks - Saturday / Sunday / Monday

Meal deals can be booked by phone on +44 (0)845 070 4760.

What Time Do The Bands Start On Friday?

Usually bands begin around 4 or 5pm on the Friday. A full schedule of times will be posted up on the site nearer to the time.

What Else Is There To Do?

Apart from nursing a huge hangover, there is a superb sandy beach. The site not only has a supermarket, newsagent and cash points, it also has Burger King, Pizza Hut, Finnigan's fish and chips, Sun and Moon, Skyline Cafe and Yacht Club Dining room. Onsite facilities include a cinema (with films picked by your curators and ATP!), Ten-pin bowling and amusement arcade. Sports include Archery, Football, Basketball, Darts, Petanque, Fencing, Kwik Cricket, Netball, Rounders, Table Tennis, Outdoor Bowls and Crazy Golf (some of these are subject to availability). Also Splash Water world; probably the largest water fun centre in the southwest of England, Splash Water World has a huge wave pool, a swimming pool, 3 flumes, from a fairly sedate flume to the almighty space bowl, where you exit the flume at 40mph in to a bowl and when your momentum reduces, drop in to a 2m deep plunge tank. Also there is the Master Blaster - a flume based raft ride. Add to this the bubble pools and put it all in to a sub-tropical environment with rock stars.

Where Do I Go If I Have A Problem Over the Weekend?

If you have any problem over the weekend, please go to the main reception firstly to see if anyone there can help, or just ask one of the security or reception staff if you can speak with Barry, Shaun or Deborah from ATP.

Is There An ATM Machine Onsite?

There are 3 cash machines on resort and most of the venues and shops do cash back from Debit Cards.

What Happens If I lose/Break My Wristband?

If you lose or break your wristband please come to the main reception. If you have the broken wristband please bring this with you so it can be replaced straight away.

If however you lose your wristband, please bring some form of identification with you so we can double-check your name on the accommodation listing. Photo ID would obviously be best.

If your wristband has been put on too tight please go to the main reception and we will swap it for you.

Our band would like to play ATP and they are great, how do I go about it getting them booked in?

Sorry but all acts and DJ's playing ATP are selected by the curators. The Breeders have a list as long as their arms of acts they want to invite. So if you haven't been invited it is not likely to happen. Sorry, maybe next year?

Is there a bar at the event?

Each of the three venues:

  • Centre Stage
  • Reds
  • Crazy Horse

have extensive Bar facilities.

There are also various bars on site:

  • Sun & Moon - Traditional pub with Carvery and big screen for sports.
  • Irish Bar - Irish themed pub with large beer garden and Karaoke.
  • Bar Rosso - In the Skyline, Cafe -Bar style, open terrace in to the Skyline.
  • HotShots - Accessed from the Skyline, Full sports Bar with Big Screens for sport, pool, snooker, the latest video games, (extra charge) Darts and home of the 10 pin Bowling.
  • Jumpin Jaks - Night Club Venue.
  • The Yacht Club - Cafe bar with Costa Coffee.

What about under 18s/kids/babies?

Yes, there are facilities for families at the Minehead festival at Butlins and you are welcome to bring children.

Under 13’s are not allowed in venues after 8pm, 13 – 18’s will only be allowed in venues after 8pm if accompanied by an (over 18) adult.

If under 18's/children require beds they will need to purchase a ticket, however if they are in cots (and under the age of 5) they will not need a ticket. Cots can be hired from Butlins.

Please bear in mind that the event is catered towards adults, so it is your responsibility to ensure that they are not exposed to adult content on the televisions or elsewhere at the festival. So saying that, there are child minding facilities that are available (although you should book these ahead with the resort) as well as many activities that are suitable for children such as the waterpark facility.

I have a problem with my booking of tickets can you help me out?

First please go back to the outlet where you purchased your tickets, if you are still encountering problems and haven't received a satisfactory answer then please email feedback(at)atpfestival.com

I have a stall at Glastonbury/other festivals and would like to set up at ATP, how do I go about it?

The only merchandise we currently sell is ATP merchandise like T-shirts or CDs and also merchandise by artists performing at the event. All food and drink are provided by the venues so please do not contact us regarding food/drink vending.

Who do I go to for press accreditation & enquiries?

For press related questions & accreditation requests, please contact Hermana PR - sarah AT hermana.co.uk

Are Day Tickets available for the Festival?

We're sorry but there are no day tickets available for this festival.

Can I Buy a Ticket without Accommodation?

As we have to hire the entire Butlins site including all chalets for the festival weekend, we are unfortunately unable to offer cheaper tickets that don't include accommodation, as it would mean we would end up with lots of empty chalets.

What about Disabled Access?

Butlins Resort facilities are fully accessible, specific information on each venue/bar/restaurant is detailed below:

  • Centre Stage has a lift for those with mobility issues. Please observe the weight limits as some of the big mobility scooters may be too heavy, if this is the case Butlins can provide alternative scooters for guests. There are Disabled Toilets inside.
  • Reds has ramp access and disabled toilets.
  • Crazy horse is single level access and has a disabled toilet.
  • Jaks has ramp access and a disabled toilet.
  • Irish Bar has a single level access but no disabled toilet.
  • Sun & Moon has single level access and a disabled toilet.
  • The whole of Skyline is totally accessible on same level and with ramps to Skyline Cafe. There are disabled toilets in Skyline.
  • All the guest restaurants have disabled access, same level and either toilet facilities in them, or near by.

If you have any other enquiries please contact us at feedback @ atpfestival.com