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For press please contact Hermana PR - sarah@hermana.co.uk Q- What if I have a problem with my ticket? If you have a problem with your ticket, first you should go back to point of purchase with your enquiry. Here are the contacts details for the companies festival tickets were sold through: Q-When is it? The event takes place over three days from, Friday 5th - Sunday 7th December. Check in begins on Friday and Check out occurs on Monday morning.
Q-What is included in the ticket price of £150 / £160 + booking fee per person? The event is held in a holiday resort so your ticket includes a pass to the festival + 3 nights accommodation which is either self catered (£160) and has private bathrooms and private bedrooms, a kitchen with cooking facilities and a lounge with a TV or Room Only accommodation (£150) which has private bathroom, bed(s) and a TV. The TV has a channel programmed by the curators and ATP. Because of the venue licence you cannot purchase tickets without accommodation, so all tickets will include a festival pass + accommodation for 3 nights! So you basically stay on site in your own private accommodation with your friends for 3 nights and you ALSO get a pass to see all of the bands perform over 3 days, plus clubs with DJs until early in the morning. Q- When Will I Receive My Tickets? Tickets should be received at the latest by approximately one month before the event, (depending when you buy), this information will be updated at a later date. International guests tickets will be held at Willcall and can be collected with photo ID and the credit card used to pay for the tickets from the box office at the event. Also enclosed with the tickets will be a damages disclaimer form, which you will need to sign and bring with you. If there are any broken or missing items this will be charged to the credit card that made the booking. If, when you arrive in your accommodation and something doesn't work please inform the staff at the main reception and they will arrange for a replacement. On this form you will also need to provide the full names of the guests staying in your accommodation. Please ensure that you have this form filled out before you check-in. INFORMATION FOR ANYONE WHO PURCHASES THROUGH WE GOT TICKETSIf you purchase your tickets via We Got Tickets your tickets will be held at the site box office for collection. All necessary documentation regarding the check-in procedure will be emailed to you prior to the festival. If you have not received this email, please contact We Got Tickets and ask them to resend you the information.
Q- What Times Can I Check In / Out? The reception area will open from 9am on Friday morning for check-in, however the venues will not be open until later in the day, please check the website nearer the time of the event for full details of venue opening times. You will be provided with 2 key cards per accommodation if you encounter any problems using them please go back to the reception area where they will re-program the card. Q- I'm arriving in Minehead on Thursday Night can I check in then? Unfortunately not, we are setting up all through the night on Thursday and cannot have any guest's onsite. If you would prefer to stay in Minehead you can obtain a list of Bed and Breakfasts from www.milford.co.uk/england/minehead.html Q- What Does The Accommodation Include?
Room Only Accommodation: Self Catering Accommodation: Q- What Do I Need To Bring/Purchase? You will need to bring the following with you: Towels: there are no towels available on-site so please don't forget Q- How Do I Get To The Site? Butlins Holiday Resort Minehead, Somerset , TA24 5SH is located near Taunton. By Road: Please also note that there is FREE PARKING for attendees on-site at Butlins but we do recommend you use public transport...
By Public Transport: TRAINS For train journey planners, timetables and fares check out the following websites: www.nationalrail.co.ukwww.thetrainline.com or call 0845 7 48 49 50 (local rate call in UK) You can get really good deals by being organised and ordering train tickets early. Sometimes its also worth looking at the prices of single fairs, as sometimes two singles can be cheaper than a return. COACHES - from National Express Available to book in advance. Coaches go directly to Minehead Butlins. Q- Can I Park On-site? Yes you can park onsite. Also, please be considerate when parking and do not block any exits as this will result in your car being towed off site. Q-What about coaches from Taunton to Minehead? Additional Bus Service: Due to the high numbers that arrived by train we are organising additional buses to meet the trains at Taunton station, and to take you back on Monday morning, spaces are limited and we recommend you pre-book. On Friday there will be coaches from Taunton train station to Butlins at 12, 1, 2, 3, 4 and 5.30pm. On Monday there are coaches from the site to Taunton station, two at 7.00am and five at 10:15am. The cost of the return journey is £10pp. If people do not book in advance on Friday, IF there are spare seats on a coach Butlins will be selling these via the team members they have at Taunton Station. Throughout the weekend Butlins will sell the empty seats for the Monday coaches for £6pp in the resort travel centre. To book please phone 0845 070 4760 - please do not call before 17 Nov as they will not be able to book it before this date. If you're not in the UK and have trouble with that number, try 01643 700517. Q- What about Meal Deals? For those of you who have purchased room only accommodation or don’t feel like cooking over the weekend Butlins have put together a breakfast and dinner package at £35.00. What you get: Full Traditional English Breakfast, Continental Style Breakfast Buffet, Selection of Cereals and Pastries, Fruit, Toast and Tea, Coffee and Fruit Juices 3 Course Dinner, served buffet style, including Soup, Hot Buffet, Salad Bar, Desserts and Ice Cream, with Hot Drinks and Juices. Vegetarian options available. 3 Day Meal Deal Payment and Booking Line: Credit / Debit Card bookings to be made via 0845 070 4760 - please do not call before 17 Nov as we will not be able to book it before this date. We accept all credit and debit cards except Amex. If you're not in the UK and have trouble with that number, try 01643 700517.
Opening Times: Q- What Time Do The Bands Start On Friday? Usually bands begin around 4 or 5pm on the Friday. A full schedule of times will be posted up on the site nearer to the time. Q- What Else Is There To Do? Apart from nursing a huge hangover, there is a superb sandy beach. The site not only has a supermarket, newsagent and cash points, it also has Burger King, Pizza Hut, Finnigan's fish and chips, Sun and Moon, Skyline Cafe and Yacht Club Dining room. Onsite facilities include a cinema (with films picked by your curators and ATP!), Ten-pin bowling and amusement arcade. Sports include Archery, Football, Basketball, Darts, Petanque, Fencing, Kwik Cricket, Netball, Rounders, Table Tennis, Outdoor Bowls and Crazy Golf (some of these are subject to availability). Also Splash Water world; probably the largest water fun centre in the southwest of England, Splash Water World has a huge wave pool, a swimming pool, 3 flumes, from a fairly sedate flume to the almighty space bowl, where you exit the flume at 40mph in to a bowl and when your momentum reduces, drop in to a 2m deep plunge tank. Also there is the Master Blaster - a flume based raft ride. Add to this the bubble pools and put it all in to a sub-tropical environment with rock stars. Q- Where Do I Go If I Have A Problem Over the Weekend? If you have any problem over the weekend, please go to the main reception firstly to see if anyone there can help, or just ask one of the security or reception staff if you can speak with Barry, Shaun or Deborah from ATP. Q- Is There An ATM Machine Onsite? There are 3 cash machines on resort and most of the venues and shops do cash back from Debit Cards. Q- What Happens If I lose/Break My Wristband? If you lose or break your wristband please come to the main reception. If you have the broken wristband please bring this with you so it can be replaced straight away. If however you lose your wristband, please bring some form of identification with you so we can double-check your name on the accommodation listing. Photo ID would obviously be best. If your wristband has been put on too tight please go to the main reception and we will swap it for you. Q - Is there a bar at the event?
Each of the three venues: There are also various bars on site: Q- I have a problem with my booking of tickets can you help me out? First please go back to the outlet where you purchased your tickets, if you are still encountering problems and haven't received a satisfactory answer then please email feedback(at)atpfestival.com Q- I have a stall at Glastonbury and would like to set up at ATP, how do I go about it? The only merchandise we currently sell is ATP merchandise like T-shirts or CDs and also merchandise by artists performing at the event. Q- Our band would like to play ATP and they are great, how do I go about it getting them booked in? Sorry but all acts and DJ's playing ATP are selected by the curators. Mike Patton & Melvins have lists as long as their arms of acts they want to invite. So if you haven't been invited it is not likely to happen. Sorry, maybe next year? Q- What about under 18s/kids/babies? Yes, there are facilities for families at the Minehead festival at Butlins and you are welcome to bring children. Under 13’s are not allowed in venues after 8pm, 13 – 18’s will only be allowed in venues after 8pm if accompanied by an (over 18) adult. If under 18's/children require beds they will need to purchase a ticket, however if they are in cots (and under the age of 5) they will not need a ticket. Cots can be hired from Butlins. Please bear in mind that the event is catered towards adults, so it is your responsibility to ensure that they are not exposed to adult content on the televisions or elsewhere at the festival. So saying that, there are child minding facilities that are available (although you should book these ahead with the resort) as well as many activities that are suitable for children such as the waterpark facility. Q- What about chalet sharing? Sorry but the chalet share scheme for this festival has finished.
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